More than 820,000 merchants use Shopify for their stores. The massive e-commerce platform is not only designed to help you build an online store in which you sell products globally and enter the dropshipping world. However, it gives you a chance to manage your online store through hundreds of built-in features and apps. Some of these apps are customer support related apps for messaging and chats with customers (Shopify Chat apps).
This article will discuss what customer support means, how to use customer support-related apps in general and Shopify chat apps in particular power up your business, and the best Shopify Apps you can use.
What does customer support mean?
According to Lexico, customer support is the assistance and advice provided by a company to those who buy or use its products or services.
Most people think that customer support happens when people reach out to a business with a problem. That is only half the story, though.
Customer support is not just what happens when a customer calls or emails you. For example, it also happens when people shop for a solution or even search your knowledge base to answer their questions.
Why do you need customer support apps?
If you want your customers to work with you, you must provide them with significant customer support. According to American Express, 90% of Americans use customer service as a factor in deciding whether or not to do business with a company.
On the other hand, Businesses can increase their profit by between 25% and 95% by increasing their customer retention rates by just 5%. And they can grow revenues between 4% and 8% above their market when prioritizing better customer service experiences. So, why do you not provide excellent customer support?
If you ask why to use Shopify chat apps in particular, HubSpot Research says 42% of customers want to communicate with companies via live chat.
What are the best Shopify chat apps?
There are many Shopify chat apps, which are all easy to use. Here are the best 5 Shopify chat apps for you:
1- Chatra (Live Chat, ChatBot, Cart Saver)
Chatra app is one of the best Shopify chat apps. You can easily use it to collect actionable feedback to improve your store: identify problems, collect contact info, and understand your customers better. It also allows you to see shoppers’ cart contents in real-time to identify the most valuable customers and provide tailored assistance.
Main features of Chatra Live Chat App:
- It works from a browser, desktop, or mobile apps.
- It reduces cart abandonment rate.
- It provides a Real-time visitor list.
- It integrates with Facebook messenger.
- It allows you to see what the customer is typing before he sends it to you. This will give you a chance to prepare your answer before you receive the message.
- It shares with you your visitors’ information.
- It saves conversations’ history.
- It collects contact information when you are offline or unavailable to chat so that you can get back to customers even if they left your site.
- It allows targeted chats in which you Initiate conversations when specific criteria are met.
- Fair pricing: with a free plan and a pro version starting from $19 per month.
JivoChat starts a conversation with your website’s visitors by showing a chat widget with a question relevant to your business.
Visitors who engage with your business using live chat are 3x more likely to buy, American Marketing Association.
By using JivoChat, you will build a stable relationship with your customers and increase your sales.
Main features of JivoChat Business Live Chat app:
- Fair pricing: with a free plan and a pro version starting from $13 per month.
- It offers you a Customers Relationship Management system (CRM)
- It allows you to Contact clients through live website chat, phone, email, Facebook, or Apple Business Chat.
- It makes automatic and immediate callbacks within 27 seconds. This is the app’s most distinguishing feature.
- It helps you to track your visitors in real-time.
- It allows you to see what the customer is typing before he sends it to you.
- It works from a browser, desktop, or mobile apps.
- It helps you create pre-written messages and send them by using hotkeys, and it gives you suggestions from messages you’ve sent before.
- Multi-agent chats.
Tidio is One of the highest-rated mobile app providers for iOS/Android in the industry. It gives you the ability to meet all your customers’ demands. It also has automatically BOTs, which will save your money and time.
Main features of Tidio Live Chat App:
- It gives you the option to support multiple languages
- It offers dozens of Automation and Bot templates for boosting your sales, as well as limitless possibilities thanks to the powerful editor;
- It possesses a rich widget customization options.
- It ables you to see what your visitor is typing in real-time;
- Fantastic 24/5 support
- It integrates with more than 20+ integrations, like GetResponse, Zendesk, Mailchimp, Google Analytics, Zapier
- Fair pricing: with a free plan and a pro version starting from $18 per month.
Building your own business in Shopify stores become more accessible with the Shopify chat apps. Explore Shopify for the most suitable app for you, and start using it directly. This will help you build a strong relationship between you and your customers and then increase your sales. For more, you can read the 9 Shopify apps that will help you increase your sales.
And be sure that you will find tens of applications full of great features, such as easy to use, flexible, and can support many different languages and social media apps.